My Little Stuff - Refund Policy

Refund & Returns Policy

​

Effective Date: 5th June 2025     |     Last Updated: 21st August 2026

 

At MyLilStuff, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us as soon as possible.

This policy explains the circumstances in which returns, replacements, cancellations, and refunds may be available.

 

1. Contact Us First

Before returning any product, please contact MyLilStuff at:

Email: little_stuff2025@gmail.com

 

Please include:

• Order number

• Customer name

• Product name

• Description of the issue

• Clear photographs or video where appropriate

Do not send products back without contacting us first and receiving return instructions.

 

2. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us assess the issue, please provide:

• Order number

• Unboxing video (compulsory)

• Description of the damage

Please note: Only unboxing videos are accepted for damage assessments; photographs will not be sufficient.

After reviewing the video and information provided, we may offer an appropriate resolution such as:

• Replacement

• Refund

• Store credit

• Another reasonable solution

The resolution will depend on the nature and circumstances of the issue.

 

3. Incorrect Product

If you receive a product that is different from what you ordered, please contact us promptly.

After verification, we may arrange:

• Replacement with the correct product; or

• Refund where replacement is unavailable.

Where the error is attributable to MyLilStuff, we will provide appropriate return instructions.

 

4. Defective Products

If a product is defective, please contact us with details of the problem.
We may request photographs, video, or other information to understand the issue.
If the product is determined to be eligible under this policy, we may provide a replacement, refund, or another appropriate resolution.

​

5. How to Return / Return Instructions

Do not send products back without contacting us first. Once your return request is approved, please follow these steps:

• Receive Authorization: Our support team will provide you with a return authorization and the specific return shipping address.

• Pack Securely: Safely pack the product in its original condition and packaging, including all tags, accessories, and order details.

• Ship the Package:
  1. Send the parcel using the courier/shipping method specified by our team.
  2. Share the courier receipt and tracking number with us once dispatched.

​

6. Products That May Not Be Eligible for Return

Unless required otherwise by applicable law, certain products may not be eligible for return where they are:

• Used

• Damaged after delivery due to customer handling

• Altered or modified

• Missing original components

• Missing packaging where packaging is necessary for resale

• Damaged because of improper storage or use

• Returned after the applicable return period

• Specifically identified as non-returnable on the product page

Any product-specific return restrictions will be communicated as clearly as reasonably possible before purchase.

 

7. Return Period

Eligible return requests should be submitted within [7 days] of delivery, unless a different period is stated on the relevant product page or required by applicable law.

The return period begins from the date the order is shown as delivered by the applicable delivery service.

Please contact us promptly if there is an issue with your order.

​

8. Return Shipping

If the return is due to:

• A damaged product

• A defective product

• An incorrect product

• An error attributable to MyLilStuff

we will provide appropriate instructions regarding return shipping.

For eligible change-of-mind returns, where offered, return shipping costs may be the customer's responsibility unless otherwise stated.

​

9. Refunds

Once an eligible refund is approved, the refund will normally be processed through the original payment method where reasonably possible.

The time required for the amount to appear in your account may depend on:

• Payment method

• Bank

• Payment gateway

• Card issuer

• Financial institution

MyLilStuff cannot control processing times imposed by third-party payment providers or banks.

 

10. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply where:

• Only part of an order is affected

• A product has a minor issue that does not justify a full return

• Another mutually agreed resolution is appropriate

 

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

little_stuff2025@gmail.com

We will try to accommodate cancellation requests received before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

 

12. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or return charges may apply where permitted.

Please ensure that your delivery details are accurate before completing your order.

 

13. Refund for Unavailable Products

If MyLilStuff accepts an order but subsequently discovers that a product is unavailable, we may cancel the affected item or order and provide an appropriate refund for the amount paid for that item/order.

 

14. How to Request a Return or Refund

Send an email to: little_stuff2025@gmail.com

Subject: Return/Refund Request – Order #[Order Number]

Please provide:

1. Order number

2. Name

3. Product name

4. Reason for the request

5. Photographs/video where applicable

6. Preferred resolution, if appropriate

We will review the request and provide the next steps.

 

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Where applicable law provides a consumer with rights beyond this policy, those rights will continue to apply.

​

16. Policy Updates

MyLilStuff may update this Refund & Returns Policy from time to time.

The latest version will always be published on this page.

​​

17. Contact

My Little Stuff, Race Course Road, Trichy, Tamil Nadu, India

Email: little_stuff2025@gmail.com

 

MyLilStuff - Tiny Treasures. Big Smiles.