My Little Stuff - Shipping Policy

​Below is a website-ready Shipping Policy tailored for MyLilStuff and aligned with the information already established for the site, including the free-shipping threshold of ₹500. I have deliberately left operational details such as the exact delivery timeframe, shipping fee below ₹500, COD availability, and serviceable areas as placeholders rather than inventing them.

The Indian Consumer Protection (E-Commerce) Rules require e-commerce entities to provide clear information relating to delivery/shipment, return shipping costs, and related consumer information.

 

Shipping Policy

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Effective Date: 5th June 2025     |     Last Updated: 21st August 2026

 

At MyLilStuff, we carefully pack your little treasures and work to get them delivered to you safely and on time.

This Shipping Policy explains how orders placed through [MyLilStuff.com] are processed, shipped, and delivered.

By placing an order with MyLilStuff, you agree to the terms described in this Shipping Policy.

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1. About MyLilStuff

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MyLilStuff is an online store offering miniature products, dollhouse accessories, cute collectibles, decorative items, toys, stationery, gifts, and other delightful little finds.

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Website: MyLilStuff.com

Business Name: My Little Stuff

Business Address: Race Course Road, Trichy, Tamil Nadu, India

Customer Support Email: little_stuff2025@gmail.com

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2. Where We Deliver

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We currently offer delivery to locations within India, subject to courier availability and serviceability.

Delivery availability may vary depending on:

• PIN code

• Courier coverage

• Remote or restricted locations

• Temporary logistics restrictions

• Natural events or other circumstances beyond our reasonable control

 

If your location is not serviceable, we will notify you as soon as reasonably possible.

 

International Shipping

International shipping is currently [not available / available to selected countries].

If international shipping is introduced in the future, applicable shipping charges, customs duties, taxes, import fees, and delivery conditions will be displayed or communicated before purchase where applicable.

 

3. Free Shipping

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FREE SHIPPING ON ORDERS ABOVE ₹500

MyLilStuff currently offers free shipping on eligible orders with a total order value above ₹500, subject to the terms displayed on the website at the time of purchase.

The qualifying order value may be calculated before or after discounts, promotional codes, taxes, or other charges depending on the applicable offer.

Please check the shipping information displayed at checkout before completing your order.

 

4. Shipping Charges

 

For orders that do not qualify for free shipping, applicable delivery charges will be displayed at checkout before you complete your purchase.

Standard Shipping Charge: ₹ 50 per kg. within Tamil Nadu

Shipping charges may vary depending on:

• Order value

• Delivery location

• Package size or weight

• Courier service

• Promotional offers

• Other applicable delivery conditions

If additional shipping charges apply, they will be communicated before order completion wherever reasonably possible.

 

5. Order Processing Time

 

Orders are normally processed after successful payment confirmation.

Estimated Processing Time:

[1–3 business days]

Processing time may be longer during:

• Sales and promotional periods

• Festivals and holidays

• New product launches

• High-volume shopping periods

• Unexpected operational disruptions

Orders are not normally processed on Sundays or public holidays unless otherwise stated.

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6. Estimated Delivery Time

 

After an order has been dispatched, the estimated delivery time is:

Standard Delivery

Approximately [3–7 business days]

Delivery times may vary depending on your location and courier service.

Typical delivery may take longer for:

• Remote areas

• Rural locations

• Certain PIN codes

• Areas with limited courier connectivity

The delivery estimate provided at checkout or by the courier should be treated as an estimate rather than an absolute guarantee.

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7. Dispatch Confirmation

 

Once your order has been dispatched, we may send you a shipping or dispatch confirmation containing relevant information such as:

• Order number

• Courier details

• Tracking number, where available

• Tracking link, where available

• Estimated delivery information

Please use the tracking information to monitor your shipment.

 

8. Order Tracking

 

Where tracking is available, you can track your order using the tracking information provided by MyLilStuff or the applicable courier.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact us.

Order Support

Email: little_stuff2025@gmail.com

Please include your order number when contacting us about an order.

 

9. Delivery Delays

 

Although we work with our delivery partners to provide timely delivery, delays may occasionally occur.

Possible causes include:

• Courier delays

• Weather conditions

• Heavy shipment volumes

• Public holidays

• Transportation disruptions

• Incorrect or incomplete addresses

• Remote delivery locations

• Natural disasters

• Government restrictions

• Technical or operational problems

• Other circumstances beyond our reasonable control

If your order is delayed, please check the tracking information first. You may also contact us for assistance.

 

10. Incorrect or Incomplete Delivery Address

 

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:

• Name

• House/Flat number

• Street

• Area

• City

• State

• PIN code

• Mobile number

If an order cannot be delivered because of an incorrect, incomplete, or outdated address, additional delivery or re-shipping charges may apply where permitted.

Please contact us as soon as possible if you notice an error in your shipping address.

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11. Failed Delivery Attempts

 

Courier partners may make multiple delivery attempts according to their standard procedures.

A delivery may fail because:

• Nobody is available to receive the package

• The customer cannot be contacted

• The address is incorrect

• The customer refuses delivery

• The delivery location is inaccessible

• The PIN code is not serviceable

• Other circumstances prevent successful delivery

If a shipment is returned to us after unsuccessful delivery attempts, please contact us to discuss the available options.

Additional shipping charges may apply for re-shipping where the failed delivery was caused by information or circumstances attributable to the customer.

 

12. Damaged Package on Delivery

 

We take care to package products appropriately before dispatch.

If your package appears visibly damaged, opened, tampered with, or seriously compromised when delivered, please:

1. Photograph the package before opening it.

2. Photograph the shipping label.

3. Photograph the damaged packaging.

4. Photograph the product and its packaging after opening.

5. Contact MyLilStuff as soon as possible.

Email:

little_stuff2025@gmail.com

Please include your order number and photographs.

We will review the matter and provide an appropriate resolution in accordance with our Refund & Returns Policy and applicable consumer rights.

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13. Missing or Incorrect Items

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If your order contains a missing or incorrect product, please contact us promptly.

Please provide:

• Order number

• Product name

• Description of the issue

• Photographs of the package and received items where appropriate

After verification, we may arrange a replacement, refund, or another appropriate resolution.

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14. Multiple Products in One Order

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If an order contains multiple products, we may ship the products together or in separate packages depending on:

• Product availability

• Packaging requirements

• Warehouse/fulfilment arrangements

• Courier limitations

If your order is shipped in multiple packages, you may receive separate tracking information.

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15. Delivery to Remote Locations

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Some remote, rural, island, or otherwise restricted locations may require additional delivery time or may not be serviceable by our courier partners.

If a location is not serviceable, we may contact the customer to request an alternative delivery address or provide an appropriate resolution.

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16. Cash on Delivery

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Cash on Delivery (COD): [Available / Not Available]

If COD is available, eligibility may depend on:

• Delivery PIN code

• Order value

• Product category

• Courier availability

• Other applicable conditions

Any applicable COD charges or restrictions will be displayed at checkout.

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17. Shipping to P.O. Boxes

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Delivery to P.O. boxes may not be available in all locations.

Please provide a complete physical delivery address and valid contact number whenever possible to avoid delivery problems.

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18. Order Cancellation Before Dispatch

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If you wish to cancel your order, please contact us as soon as possible.

Email: little_stuff2025@gmail.com

We will try to process cancellation requests received before dispatch.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return/refund process may apply. Please refer to our Refund & Returns Policy for additional information.

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19. Delivery Attempts and Returns to Sender

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If a package is returned to MyLilStuff because of:

• Incorrect address

• Incomplete address

• Customer refusal

• Failed delivery attempts

• Customer unavailability

• Non-serviceable location

• Other customer-related delivery issues

we may contact you regarding available options.

Where re-shipping is requested, additional shipping charges may apply.

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20. Shipping During Sales & Festivals

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During major sales, festivals, holidays, and promotional campaigns, order volumes may increase significantly.

As a result:

• Processing may take longer

• Courier networks may experience delays

• Delivery estimates may be extended

We appreciate your patience during high-demand periods.

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21. Force Majeure

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MyLilStuff will not be responsible for delays caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Floods

• Fires

• Severe weather

• Epidemics or pandemics

• Government restrictions

• Strikes

• Transportation disruptions

• Civil disturbances

• War

• Internet or technical failures

• Courier disruptions

• Other extraordinary circumstances

Where reasonably possible, we will communicate significant disruptions affecting your order.

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22. Shipping and Refunds

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Shipping and delivery issues may affect return or refund arrangements depending on the circumstances.

For information about damaged, defective, incorrect, or eligible returned products, please refer to our:

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Refund & Returns Policy

Nothing in this Shipping Policy is intended to limit consumer rights available under applicable law.

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23. Customer Responsibility

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To help ensure successful delivery, customers should:

• Provide accurate delivery details

• Provide a reachable mobile number

• Monitor tracking information

• Be available to receive the order

• Inspect the package when received

• Contact us promptly if there is a delivery issue

 

24. Contact Us

 

If you have questions regarding shipping or delivery, please contact:

MyLilStuff

Email: little_stuff2025@gmail.com

Business Address:
[Insert Complete Business Address]
Trichy, Tamil Nadu, India

For order-related enquiries, please include your order number in your email.

 

25. Updates to This Shipping Policy

 

MyLilStuff may update this Shipping Policy from time to time to reflect changes in:

• Shipping services

• Courier partners

• Delivery areas

• Shipping charges

• Free-shipping offers

• Business operations

• Applicable laws and regulations

The latest version will be published on this page with the updated Last Updated date.

 

MyLilStuff

 

Tiny Treasures. Big Smiles.

 

Thank you for shopping with MyLilStuff.

We carefully pack your little treasures and appreciate the opportunity to bring a little joy to your doorstep.